To submit a support request, we kindly ask you to fill out our contact form. You can do so by going to this website: support.polarsteps.com/contact

If you have tried contacting us through the contact form, but you haven't received a response, then please check the following:

1. Did you use the correct email address in the contact form?
2. Did you fill out all the mandatory fields in the contact form?
3. Did you click the 'submit' button at bottom of the contact form?
4. Did you see the popup on your screen confirming that the form was successfully submitted?
5. Did you receive an automated email from us, which confirms that we received your support request?
6. Does your inbox have enough storage space left to receive new emails?
7. Did you check the spam folder in your inbox for our response?

If you said no to any of these questions, something may have gone wrong. Please check if you need to submit your support request again at support.polarsteps.com/contact.

If you said yes to all of these questions, then we should have received your support request. We aim to respond to support requests as soon as possible.