So nice to hear that you are busy creating a memorable Travel Book as a wonderful token of your trip!  We do have several warnings that you may see in the Travel Book Preview or Editor, these are because we want to ensure that your Travel Book will be the best representation of your adventures!  You may see the following:

• Original Photo Warning ⚠️
• Upload images from other device(s)
• Photo not uploaded

Original Photo Warning ⚠️

When generating your Travel Book, there are possible warning messages with the ⚠️ symbol that can pop up - luckily you can solve these issues. Here's how:

⚠️ 'Resolution of this photo is not optimal for printing'

If you're ok with lower-quality photos, then so are we. We just want the best for you in your Travel Book. So if you do wish to have the highest-quality print experience, please upload a higher resolution photo in your original trip, wherever you see this ⚠️ symbol. Most often these photos have come from shares via WhatsApp or some other social media app, hence the downgraded resolution.  We recommend using images with 3500 pixels.

⚠️ 'Original photo not uploaded yet'

The original high-resolution version of this photo has not yet been uploaded to our servers. To do so, just open the Polarsteps app on your phone while connected to a fast and stable internet connection. After you've done this, the photos in your trip contain the high-resolution version.

You can check the high-res photo upload in the settings in your account. Open the settings in your app and confirm it says 'High-res photo upload is 'completed.' 

Upload images from other device(s)

We show this warning to ensure our users check their "high-resolution" photo upload status before ordering their book.

It is important that you check this on all other mobile devices you have used your Polarsteps account on to upload photos to your trip. You can check this by going to the settings in the app -> scroll to center -> high-resolution photo upload: complete. 

Before you order, we always recommend browsing through your full Travel Book preview, it'll print exactly as you see it there! Watch out for yellow warning icons next to your photos, and fix them using the tips above.

Photo not uploaded

This warning normally is shown when the photo(s) are not uploaded correctly. If you see this pop-up we would like to ask you to complete the following steps:

• In the Travel Book editor, check if you see any images with a red box indicating that the image was not uploaded correctly:

• You can click on the red box to see which photo is the affected. You should also be able to exclude the image from your Travel Book. However, if this is not possible, please follow the instructions below:

  • Red boxes visible: After you have located the affected photo(s) in the editor, open a new tab on your desktop and go to your trip. This way you can more easily go back and forth between the tabs to see which photos need to be deleted from your steps. After you've deleted the photos, you can upload the images again to your trip and then regenerate your Travel Book.*

     

  • No red boxes: If you don't see any images with a red sign in the editor page, then go to your trip and check your steps to see if you find any photos that were not correctly loaded or are blurry. When you locate these image, please delete them from your step and then generate your Travel Book again.*

* Any new images that you add via the trip or the Travel Book Editor will appear at the end of the step in the Travel Book Preview/Editor.  This is so that they do not override any previous changes that you had made   

Hopefully you won't encounter any of these warnings while creating your Travel Book, but if you do we hope that the above information helps!