My Travel Book has still not arrived. Where is it? 😢

The Track & Trace feature varies from country to country and parcel service to parcel service. Our wish is to have this capability for everyone, as hey, who wouldn't want to shed light on a black box? It's simply not possible in some cases. But hang in there... your beautifully crafted Travel Book will arrive... soon! There is an estimated delivery time in the confirmation email you receive after placing your order and you will receive a second email the day it actually ships. So make sure to check that out so you can calculate when your Travel Book will hit your doormat. Do keep in mind that the expected delivery time is in business days. The postman has to rest too you know. 

Have you been eagerly awaiting for your Travel Book to arrive for more than 10 business days? Send us an email with your order number and we'll look into it! You can drop us a note at support@polarsteps.com.