Errors & problems
The most frequent problems and what to do about them.
- Can I cancel my Travel Book order after placing it?
- Can I change my email address at checkout?
- There's an unfamiliar email address in the checkout screen and/or my profile settings
- Why can't I add an image next to my step text?
- Why am I seeing 'a trip needs to have at least 5 photos'?
- What's the difference between a low resolution and blurry image?
- I didn't receive a confirmation email of my order, what now?
- Why do the colors of my photos look slightly different once printed?
- I am trying to generate a Travel Book but it says I have too many pages. What can I do about this?
- I have issues with photo resolution. ⚠️ What to do?