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How can I export a copy of my data?

There are two ways in which you can pull your data out of Polarsteps:

  1. By creating a Travel Book
  2. By downloading a copy of your data

1. Create a Travel Book

After your trip is finished, you can easily generate a beautiful photo album that includes your route, stories, and the photos that you've posted in your trip. You can check out the details at  polarsteps.com/travel-book.

2. Download a copy of your data

We've built a self-service tool to offer people who have a Polarsteps account the opportunity to download their personal Polarsteps data. This tool is available by visiting your account settings page through our website at www.polarsteps.com.
Follow these steps to download a copy of your Polarsteps data:
  1. Log in at www.polarsteps.com using a laptop or desktop computer
  2. Click on your name on the top right of the page and select Account settings.
  3. Scroll down to 'Download my data' in the privacy section
  4. Click the blue link to 'Download a copy of your data'
  5. Click 'Start My Archive'
  6. You will receive an email with a link to download a file with your data
Keep in mind that we have measures in place to help ensure the security of your information. We require you to confirm your password to complete the download process. You will not be able to access the information until you have completed the security check. 
 

What is included in my data export and how do I view it?

Your data export includes your steps, photos, routes (geo-coordinates), profile information, and other info you have entered into Polarsteps or that Polarsteps has collected. 

With the exception of your photos, your user data is exported in a machine-readable format (JSON), for which you will need to install JSON-reader in order to read it. 

There are two sub-folders in the 'user_data' folder; the 'trip' folder, and the 'user' folder.

  1. The 'trip' folder contains another folder for every trip you logged on Polarsteps with your photos, sorted by step. It also contains a file with all your locations called 'locations.json' and a file with all your step texts called 'trip.json'
  2. The 'user' folder contains the JSON file with all other information

 
As mentioned, we recommend using a JSON-reader application to view these JSON files. This structures the raw contents of the files so it becomes easier to read it. These applications generally have a search function, which allows you to locate information more quickly. For example, when you are viewing the 'trip.json' file, you can search for the term "Description" in order to locate the start of your step texts.

Please note that we provide this data in a machine-readable format and that we unfortunately cannot provide further support for what you want to do with your data after downloading it.

For more information about your data and privacy, please read our Privacy Policy here. 

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