Hmm, that's odd! We recommend that you have a quick look at your email's spam and promotions folder. Our confirmation email can sometimes end up there. No idea why... We would never spam you! If this is the case, please consider adding Polarsteps to your contacts so you don't have to deal with this in the future. 

If the confirmation email is not in your Inbox or your spam folder, please double-check which email address you used to create your Polarsteps account. We sometimes find that people create an account with a different email address (fearing spam). 

Tip! Please also have a look at this article: There's an unfamiliar email address in the checkout screen/my profile settings

If this doesn't do the trick, then send us an a message through support.polarsteps.com/contact.

Additionally, you can check your settings in the app by going to the notification settings to see if you have Travel Book status enabled. This way you would receive a notification when you make a purchase.