How do I reset my password?

Resetting your password is easy, all you need is your username or the e-mail address you signed up with and to follow the steps below.
  1. Sign in via the mobile app or website.
  2. Hit the "forgot password" button (it's located just under the password field).
  3. Check your email (don't forget to also check your junk/spam and promotions folders).
  4. Press the URL contained in the email and create a new password.
  5. Create your new password consisting of 8 characters long and start with a caps locked letter.
Voilà!
A couple of things to keep in mind
Can’t remember your username? If you have ever shared a link to your profile with friends or family, you’ll find your username at the end of the URL. For example, https://www.polarsteps.com/USERNAME.
And if you created your account using Facebook, simply use the email address that is connected to your Facebook account.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us