How do I reset my password?
Resetting your password is easy, all you need is your username or the e-mail address you signed up with and to follow the steps below.
- Sign in via the mobile app or website.
- Hit the "forgot password" button (it's located just under the password field).
- Check your email (don't forget to also check your junk/spam and promotions folders).
- Press the URL contained in the email and create a new password.
- Create your new password consisting of 8 characters long and start with a caps locked letter.
A couple of things to keep in mind
Can’t remember your username? If you have ever shared a link to your profile with friends or family, you’ll find your username at the end of the URL. For example, https://www.polarsteps.com/USERNAME.
And if you created your account using Facebook, simply use the email address that is connected to your Facebook account.