If you’re having trouble signing in, please follow these steps:
1. Verify Your Username or Email
Make sure you’re using the correct email address or username associated with your Polarsteps account.
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Tip: If you’re not sure which email or username you used, see Finding Your Account Information (Username and Email).
2. Reset Your Password on a Computer
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Go to www.polarsteps.com and click Log in.
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Click Forgot password.
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Enter the email address linked to your Polarsteps account.
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Click Send password reset link.
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Check your inbox (and spam folder) for our email.
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Click the link in the email and create a new password (minimum 8 characters, including at least one capital letter).
3. Test Your Sign-In
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On the website: Sign in at www.polarsteps.com.
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If successful, proceed to the app.
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In the app: Try signing in.
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If you still can’t sign in, uninstall and reinstall the Polarsteps app, then try again.
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4. Still Having Trouble?
Please fill out our support form so we can help troubleshoot further:
► Submit a request
When you submit, include:
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A screenshot showing the error or issue
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The link to your trip (if applicable)
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Confirmation of whether you can sign in on the website
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Your device type (e.g., iPhone 12, Android Pixel 6) and OS and app versions
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Whether you use Polarsteps on more than one device
Providing these details will help us investigate and resolve your sign-in issue as quickly as possible.