Data is a sensitive thing, and that’s why it's so important for you to know that we don't upload or store anything without your permission. 

In fact, we only store what you have actively published to the app — even draft steps aren’t stored on our servers (these are saved locally on your device).

Finally, when you see suggested steps or photos pop up, rest assured that none of these are uploaded to our servers until you explicitly confirm that you want them there.

Let’s take a look at these different scenarios in a little more detail...

Offline steps and offline draft steps are only saved locally on your mobile device. This means that if you log out of the app, you will lose these your offline (draft) steps. Make sure to synchronize the app using an internet connection to turn them into published steps or draft steps.

When you publish your step or save your step as a draft step and are connected to the internet, the app will start to synchronize your information to our servers. Here, we safely store your data. Make sure to wait until the app says that the synchronization is completed, so that contents of your steps is saved successfully. 

Note: We advise you to regularly publish your steps and synchronize your app to prevent data loss.

Simply go into your settings in the app and press the "Sync now" button. The app will now start to synchronize — you’ll know it’s complete when you see a green bar pop up that says ''Synchronization successful”.

If the synchronization doesn’t complete then your device probably has an unstable WiFi connection. Please try again once you have a stronger connection.