First and foremost, we extend our deepest condolences for your loss. We understand that this is a difficult time, and we are here to assist you in closing your loved one's Polarsteps account. To ensure we handle this request appropriately, we kindly ask for documentation confirming your status as an immediate family member or an authorized representative of the account holder.

To help us process your request promptly, please provide a scan or photo of your loved one's death certificate. If you do not have access to the death certificate, please submit proof of your authority to act on behalf of your loved one or their estate.

Accepted Documents

• Death Certificate: A copy of the deceased person’s death certificate.
• Proof of Authority: Documentation confirming you as the authorized representative of the deceased person or their estate.

How to Submit Your Request

Please send your request, along with the required documentation and the URL of the account you wish to close, to our support team at support@polarsteps.com.

Important: Please ensure that the details in the documents you provide match the information on your loved one’s account. When submitting these documents, please cover any personal details that are not necessary for us to process your request.