FAQs - Easter Promotion – Polarsteps

When is the Easter Promotion?

For the 2025 Easter Promotion, the promotion dates are:

April 16 - April 28, 2025

For any questions or specific concerns, feel free to contact our support team at support.polarsteps.com/contact

Where can I find the Easter Promotion Code?

Your Easter Promotion Code is automatically applied to your order at checkout. In addition, we have sent the promotion details via email to your registered address. You may have also received a push notification in the app.

If you cannot find the code or it is not applied automatically to your order, please contact our support team at support.polarsteps.com/contact

Unfortunately, we cannot apply the promotional discount to orders placed before the promotion began. However, if you did not use another discount code at checkout, we automatically added a nice €10 discount to your order.

No, the Easter Promotion ends on the date mentioned in the app.

We recommend giving yourself enough time to edit your Travel Book and place your order—so don't wait until the last day!

If you have any doubts, please feel free to reach out to our support team at support.polarsteps.com/contact in advance.

No, it is not possible to use multiple promo codes for one order. In this case, we recommend using the code that will give you the best discount.

If you see another promo code in the discount field, you can replace it by tapping on the blue 'edit' button.

Yes, you can use a Gift Card in combination with the promo code.

If any value remains on the Gift Card after placing your order, you can use the remaining value for future Travel Book orders.

While this promotion does not apply to Gift Card purchases, we still recommend ordering your Gift Card in time for this promotion. Then, the lucky recipient can use the Gift Card and take advantage of the Easter Promotion when placing their Travel Book order.

My confirmation email was sent to the wrong or an unknown email

We always send the confirmation email to the email address connected to your Polarsteps account. If you do not recognize the email address shown when you place the order, we recommend:

Open the Polarsteps app.
Go to Settings → Account → Email.

Here, you can see which email is connected to your account.

If you do not have access to the email visible in the app, please reach out to us through support.polarsteps.com/contact.

Note: If you see an email ending with “@privaterelay.appleid.com”:

This private-relay email address is created by Apple when you sign up or log in using your Apple ID and choose to hide your own email address. This email should forward all emails to the email address connected to your Apple ID.

We recommend checking the inbox of the email address associated with your Apple ID, as the order confirmation should be there (please also check your spam/junk and promotions folders).

I did not receive the order confirmation or shipping email

In some cases, the order confirmation or shipping email can accidentally end up in your spam or promotions folder, so please make sure to check these folders.

If you still cannot find the confirmation or shipping email, please reach out to us via support.polarsteps.com/contact. Please include the following details in your email:

Your full name
The link to the trip of your Travel Book order (go to Trip → Settings → Share this trip)
Date the Travel Book was ordered
The email address connected to your Polarsteps account (you can see this by opening the app → Settings → Account)
Your proof of payment

I ordered the Travel Book to the wrong address

In some cases, we might be able to change the shipping address of your Travel Book order if it has not been shipped yet and the new address is within the same country as the previous one.

To request an address change, please send us an email with the following information:

Your order number
The address you used at checkout
The new address you wish the Travel Book to be delivered to

Will my Travel Book arrive in time?

The estimated shipping time of a Travel Book is around 5-8 business days. You can find more about average production and delivery times here.

You will receive an email from us when your Travel Book has been shipped.

Note: Delivery companies are working around the clock to ensure that you receive your Travel Book on time, but due to the increase in orders during this time, arrival times could be impacted. We do our best to deliver your book within the time specified, but we can’t be held liable for any delays.

My Travel Book arrived damaged or with other issues; what do I do?

Did you receive your product and, unfortunately, it is damaged or has production flaws? In rare cases where your Travel Book does not meet your expectations, we are ready to help you out at support.polarsteps.com/contact.

To help us resolve this efficiently, please provide the following in your email:

Indicate if this is a printing or a shipping issue
Include pictures of the package and Travel Book showing the issues
Provide your order number
Confirm the address you used at checkout

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FAQs - Easter Promotion

In this article:

When is the Easter Promotion?

Where can I find the Easter Promotion Code?

My confirmation email was sent to the wrong or an unknown email

I did not receive the order confirmation or shipping email

I ordered the Travel Book to the wrong address

Will my Travel Book arrive in time?

My Travel Book arrived damaged or with other issues; what do I do?

Other issues or questions

Search

In this article:

When is the Easter Promotion?

Where can I find the Easter Promotion Code?

I ordered before the promotion began; can you apply the discount to my order?

I missed the promotion, can I still receive the discount?

Can I use the Easter promotion code together with another discount code?

Can I use the Easter promotion code together with a Gift Card?

Does this promotion apply to Gift Card orders?

My confirmation email was sent to the wrong or an unknown email

I did not receive the order confirmation or shipping email

I ordered the Travel Book to the wrong address

Will my Travel Book arrive in time?

My Travel Book arrived damaged or with other issues; what do I do?

Other issues or questions